We pride ourselves on looking after our client’s information (data) with the utmost respect.
We use your personal information in order to administer your account and to provide the products and services we offer; examples of these include (but are not limited to):
- Arranging and undertaking a funeral service
- Arranging a pre-paid funeral plan with a pre-paid funeral provider
- Administering donation accounts
Our basis for using your personal information is “Contractual”, meaning we need to use, process and store it in order to provide our services and fulfill our contract with you. We also need to pass some of it onto other people and companies depending on the services you ask us to provide, for example:
- Passing your contact details onto a Minister , Church, cemetery or crematorium or Celebrant.
- Dealing with pre-paid funeral plan providers on your behalf
- Forwarding donation cheques and your contact details to your chosen charities
- Processing your payment card
Along with us, these parties may contact you in the future (such as a Minister contacting you to discuss the content of a funeral service, a cemetery sending you a deed to a grave, a pre-paid funeral plan provider contacting you regarding your plan or a charity sending you a thank you letter). There are obviously many further examples and not all have been listed here.
Information collected on third-party forms (such as a crematorium / cemetery form, or a pre-paid funeral form) will be collected under the terms set by those third-party policies.
Under new EU-wide data protection rules (GDPR) which came into force in May 2018, we are known as a “Data Controller” and at other times as a “Data Processor” (such as for pre-paid funeral plans). Your data will be processed and stored both manually and electronically by Paul Walsh Independent Family Funeral Directors and will form part of our historical archives for easy reference in the future.
This information will be kept as secure as we can reasonably make it; utilising lockable filing cabinets for manual archives and a managed IT system for digital records.
You have the right to view the information we hold about you (within 30 days of you requesting it), and to have your information corrected or removed from our files. You can do all of these things by this by writing to Mr Paul Walsh at the above address. Obviously if you request this during the course of our contract we will be unable to provide our services to you.
If you have a complaint about the way we have handled your information, you can contact the Information Commissioner’s Office.
Their details can be found on their website: www.ico.org.uk .